Fixify: Automating IT Help Desks for a Smoother Experience

Fixify is a new startup that blends automation and human analysts to solve IT problems. Founded by former cybersecurity experts, Fixify aims to address the frustrations IT teams face in meeting the demands of modern organizations.

Fixify Blends Automation and Human Analysts for IT Problem Solving

Fixify leverages automation to categorize tickets, identify problem hotspots, and analyze root causes. This allows human analysts to focus on diagnosing and resolving issues efficiently.

Matt Peters' Experience and the Frustrations of IT Teams

Matt Peters, Fixify's CEO, draws on his extensive experience in cybersecurity to understand the challenges IT teams face. He observes that organizations often have unrealistic expectations for their IT departments.

The Opportunity: Fixify's Approach

Fixify sees an opportunity to streamline IT support by combining automated analysis with human expertise. Their platform integrates with existing ticketing systems, like Jira and ServiceNow.

Fixify's Technology and Service Offering

Fixify utilizes AI to identify root causes of IT issues and employs analysts to resolve them. The platform offers sentiment analysis to gauge user urgency and provide context for analysts.

Fixify's Focus and Pricing

Fixify targets tech-centric organizations with 100-2,000 employees. Their pricing model is based on a monthly subscription fee, with a cost comparable to a full-time help desk analyst.

Sentiment Analysis and User Experience Monitoring

Fixify's sentiment analysis tool allows them to monitor user experience and identify tickets that require extra attention. This ensures a smoother and more responsive support process.

Collaboration and Ticket Management

Fixify facilitates collaboration between analysts and customers. Customers can contribute to ticket resolution and stay informed about progress.

Admin Dashboard Features and Data Security

The Fixify admin dashboard provides customers with control over ticket prioritization, performance metrics, and data security. Customers can request the deletion of sensitive information and specify data retention periods.

Fixify's Goal and AI-Assisted Analysis

Fixify aims to handle a majority of ticket volume from start to finish. Their AI assists analysts by suggesting next steps and relevant tools based on ticket context.

The Growing Trend of IT Automation

IT teams are increasingly embracing automation to manage growing workloads. Surveys indicate a significant increase in automation deployment across various departments, including IT.

Fixify's Backend Dashboard

Fixify's backend dashboard offers a clear view of outstanding issues, allowing users to monitor ticket progress and track resolution efforts.

Similar Startups in IT Outsourcing

While Fixify isn't the first to tackle high-tech IT outsourcing, they stand out with their emphasis on automation. Other startups in the space include Primo, Fleet, and Wizeline.

Market Size and Growth

The IT outsourcing market is substantial and continues to grow. Studies indicate significant annual increases in spending on IT outsourcing, highlighting the demand for these services.

Investor Interest and Fixify's Series A Funding

Fixify has attracted significant investor interest, securing a $25 million Series A funding round. Investors are drawn to the company's focus on automation, which promises increased productivity and reduced overhead.

Fixify's Future Plans and Growth

With the recent funding, Fixify aims to expand its workforce and customer base. Their goal is to capitalize on the growing demand for automated IT solutions and contribute to a smoother, more efficient IT experience.

Summary

• Fixify is a new startup offering a blend of automation and human analysts to solve IT problems.
• The platform integrates with existing ticketing systems, leverages AI for root cause analysis, and provides sentiment analysis for user experience monitoring.
• Fixify targets tech-centric organizations with 100-2,000 employees and offers a subscription-based pricing model.
• The company has secured a $25 million Series A funding round and plans to expand its workforce and customer base.